Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” see attached.  Respond to the following: Is process improvement alone a sufficient response to Spirit’s declining profits? What other changes should Spirit make?

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APA format

175 – 265 words

Cite at least one (1) peer-reviewed reference

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Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” see attached.

Respond to the following:

  • Is process improvement alone a sufficient response to Spirit’s declining profits?
  • What other changes should Spirit make?
  • In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
  • What measurable outcomes should Sprit seek during the process improvement effort? Why?